I have spoken with Henry today.
I have listened carefully to everything he had to say, although he's not a member here and owes nobody in the wider public an explanation for anything.
If his response to my call had been "Go to The F
ffice" , I shouldn't have respected him any less.
My purpose was merely to understand what this forum could do to help ease this situation.
In an ideal world such a situation need never occur, however life isn't like that.
Due to his accident and the pressures he is working under, it is fair to say that he has very much larger issues to focus on. That however would not drive him to callously let someone down.
He is not in retail, nor is he open Mon-Fri nine to five. He is basically a one man show working all of the hours he can and often into the night.
All with his phone ringing all day long.
Anybody who has made themselves easily available to the world will know how others tend not to appreciate that their urgency for a spring or spindle
Nor is it necessarily a ten minute job to resolve, which can be squeezed in while you take a break. Meanwhile, repeat customers who have paid and are collecting the day after tomorrow, will still be arriving … the day after tomorrow. Then you have an accident!
Henry has never earned a reputation for being the kind of individual who spins a yarn or capitalises on a situation. Nor does he exaggerate or allow emotion to dictate how he represents himself. If he has made a mistake it is to be too damn good at what he does, and to soldier on when incapacitated, trying to be everything to everybody. That is to be commended, if not overly selfless of him.
Henry agreed that the thread should stay up, as it portrays a lesson. We agreed I should share this final post on the matter and lock it.
We wish him well and a speedy recovery.