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13rebel
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Joined: Tue Nov 03, 2009 4:03 pm

Emails

Postby 13rebel » Fri Jan 08, 2016 5:46 pm

I sent an email to a forum member at 5.10pm today but despite it saying that the message was sent there is nothing in my emails to indicate this-has something gone wonky? Thanks.

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pennymachines
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Re: Emails

Postby pennymachines » Fri Jan 08, 2016 6:30 pm

Hi,
I was notified that your message was blocked "Spam Message Rejected".
Could you try sending yourself a message directly (from your computer - not via the forum) using the email account you have registered in your profile here and see if there is a problem with it.

13rebel
Posts: 409
Joined: Tue Nov 03, 2009 4:03 pm

Re: Emails

Postby 13rebel » Fri Jan 08, 2016 6:56 pm

Done that and it was fine-that is without checking my email address in my member details as I couldn't see a way of doing that.

13rebel
Posts: 409
Joined: Tue Nov 03, 2009 4:03 pm

Re: Emails

Postby 13rebel » Fri Jan 08, 2016 7:00 pm

Just found my profile email address and it is correct.

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pennymachines
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Re: Emails

Postby pennymachines » Fri Jan 08, 2016 7:06 pm

OK, thanks - I'll try to find out why it's being blocked.

13rebel
Posts: 409
Joined: Tue Nov 03, 2009 4:03 pm

Re: Emails

Postby 13rebel » Mon Jan 11, 2016 4:45 pm

Any joy Mr PM?

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pennymachines
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Re: Emails

Postby pennymachines » Mon Jan 11, 2016 7:57 pm

Hi
I received this response from host technical support this afternoon.
Could you please try and send a test mail message (that means with different text or simply to say Hello) to some of those E-mails for testing purpose only, because the reason for your mail message to be blocked by them or to be considered as spam could be some of their filters.
I explained that you tested your account and found it to be working.
I'll now send you two test emails - one from the forum (with text message 'from the forum') and one directly from an email account unassociated with this website (with text message 'not from the forum').
Please let me know the result.

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pennymachines
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Re: Emails

Postby pennymachines » Tue Jan 12, 2016 1:16 pm

It would seem that the message is being rejected by Plusnet's incoming mail servers. This could be for several reasons, perhaps something in the email header or something in your message which is being incorrectly flagged as Spam. Next step is to contact Plusnet. I've attached the delivery failure email notice to an email I sent to you so you can forward it to Plusnet.
It might also be worth adding the forum email address to the Spam control whitelist in your Member Centre Manage My Mail tool here.

13rebel
Posts: 409
Joined: Tue Nov 03, 2009 4:03 pm

Re: Emails

Postby 13rebel » Tue Jan 12, 2016 2:19 pm

Thanks for your help Mr PM.


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