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scorpa163
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Location: Halifax

eBay return scam

Postby scorpa163 » Thu Feb 11, 2021 7:41 pm

Recently sold a cast prize flap from a merchandiser to a guy in Brighton. He complained it did not come with the fixing screws as shown on the photo’s. The other 3 flaps sold with some of the fixing screws, some were missing when I removed them. I offered a partial refund of £4 to buy 4 set screws from a merchant. He declined this, as they were not the originals. I reluctantly agreed a full refund on him returning the item.

The package came (tracked) with a piece of polystyrene inside! No flap. I complained to eBay through the online system and within two hours they ruled in his favour! and they had refunded him. So he had my money and my prize flap.

After I calmed down slightly, I left a message for their customer services to ring me back. They did and after explaining firmly what I thought, I got my money back. But the arsehole has still got the prize flap, for which he paid nothing!
So seller beware.

polaris
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Location: Edinburgh

Re: eBay return scam

Postby polaris » Thu Feb 11, 2021 7:49 pm

Don’t suppose it was the same **** stealing our artwork:)

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treefrog
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Location: Suffolk

Re: eBay return scam

Postby treefrog » Thu Feb 11, 2021 7:50 pm

Not sure a trick you can do too often using the same account as they would pick up on this.

Obviously someone into machines. Perhaps share their eBay account name so we can block the buyer if we sell slot related stuff. ;-)

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moonriver
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Re: eBay return scam

Postby moonriver » Fri Feb 12, 2021 1:27 am

Sorry to hear that. Revenge is sweet though, buying a prize flap is quite specific to coin op collecting interests and sharing the eBay account name as treefrog says flags it up to a lot of other collectors.

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coppinpr
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Re: eBay return scam

Postby coppinpr » Fri Feb 12, 2021 9:07 am

sellers have absolutely no rights on eBay, if more unsavory buyers realized this I'm sure there would be considerably more of this type of fraud, I recently sold a brand new sealed item and the buyer said they didn't like it and wanted to return it, I said ok, they kept part of the item and returned a totally different item anyway, eBay found in their favor within an hour, The secret for the buyer to win the case is to return the item tracked and signed for, that is all eBay uses to decide the case, what's in (or not in) the package is of no interest to them.

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treefrog
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Re: eBay return scam

Postby treefrog » Fri Feb 12, 2021 9:41 am

I suspect it is difficult for eBay to manage as there are bad sellers and bad buyers.....who is telling the truth. All you can do is be as accurate as possible with descriptions, take lots of pictures, ensure you are clear on returns. Problem is eBay is still linked to PayPal who quickly refund with little recourse. If you’re not a business seller and the item is not damaged or badly described, then don’t accept returns. If damaged, ensure you have postage cover if valuable. On high value items I will always use special delivery, it is the only one you are protected on from Royal Mail, other carriers I have heard many others having challenges on refunds.

Of course one thing you do have the buyers address, someone has to be pretty thick to risk potential direct confrontation with someone you really piss off......you have no idea what type of person is on the other end of that postage trail !OMFG!

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coppinpr
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Re: eBay return scam

Postby coppinpr » Fri Feb 12, 2021 10:58 am

treefrog wrote:
Fri Feb 12, 2021 9:41 am
l suspect it is difficult for eBay to manage as there are bad sellers and bad buyers.....who is telling the truth
That's true, but doesn't matter because eBay does not take an even view, the buyer is always right. I am a business seller on eBay and you're dead if you don't offer returns (and free postage for that matter). It always seems strange to me that the seller is always wrong because it's the seller who pours the money into eBay, not the buyer, but I guess it is a catch 22 really, no buyers then no sellers.

aristomatic
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Re: eBay return scam

Postby aristomatic » Fri Feb 12, 2021 12:12 pm

I thought most disputes now are resolved initially by ebay automatically e.g., no human visibility/interaction?

E.g., if the seller pays by PayPal and sends an item by non tracked delivery, then ebay machine automatically sides with the buyer if they claim it was not received.

And in the above case, the machine will initially side with the buyer as they have both a paypal payment receipt and a tracked barcode delivery of a package returned to the seller's address.

The seller always has to then escalate the claim to get human visibility of nuances of the transaction that ebay machine initially either disregards or cannot discern.

Scammers were known to pack a return box with a similar weight to the original item so the postage cost was the same and not the lower postage of an empty box to reinforce the "claim" of return of the original item.

Generally the seller will have to show/prove they've followed any/all of ebay's protocols
to the letter and even then ebay generally will be more likely to side with the buyer.

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coppinpr
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Re: eBay return scam

Postby coppinpr » Fri Feb 12, 2021 12:48 pm

That's exactly right, but I've never had an escalated case go the way of the seller. The only time I come out on top is to deal directly with the buyer without involving eBay. This really showed up when I once dealt directly with the buyer who agreed to accept a partial refund. I then thought it would be safest to let eBay deal with the partial refund. Big mistake - eBay gave the buyer a total refund without letting me have any input at all!

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pennymachines
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Re: eBay return scam

Postby pennymachines » Fri Feb 12, 2021 1:17 pm

As there are more buyers than sellers, the company saves a fortune by applying brutal economic pragmatism. It's far cheaper to let 'the machine' take precedence over justice, using algorithms to settle the majority of disputes in favour of the buyer, without recource to expensive human mediation.


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